No Connection, No communication, No Transparency

💬 HelloPeter Review

Title: Misled by Afrihost – Still No Internet, No Honesty, No Help

I’ve been without internet for over 24 hours and Afrihost has provided zero transparency, multiple conflicting stories, and no real solution. I contacted five different consultants and heard five different reasons:

A fibre outage

A cable issue

Safety concerns

No ETA

Vumatel’s fault

But when I contacted Vumatel directly, I found out the real reason is that Afrihost failed to extend a required lease—so the service was cut off. Yet not a single Afrihost consultant admitted this.

I’m a paying customer, left completely in the dark, and being told I must just “wait.” No service, no timeline, no ownership. And now I have no clue who to escalate to or how to get this resolved. This is unacceptable and incredibly unprofessional.

Afrihost, you need to:

Tell your customers the truth

Fix the issue or provide alternatives

Compensate us for the lost time and trust

Stop shifting the blame

We deserve better.