No connection for 3 days

Everytime I send queries to Afrihost I’m polite and kind but I literally had to create a hello peter profile just to tell you how I have been ignored for 3 days straight by them. My LTE sim suddenly stopped working, and the claim was I had “moved it to a different location”. I wish I was warned or communicated that this was happening so I could immediately dispel the false claim. My router is still in the same place it was when it arrived. I was also told it was resolved and it wasn’t. I’m not getting any responses to emails, my phone calls have never been answered, and their WhatsApp lines are an absolute circus. I’ve lost 3 days of work to this that I will obviously be expected to pay for, and not a single human being can assist me. My account is consistently up to date with payments and I’m really a very nice customer to chat to if I do say so myself. So what is a gal supposed to do??