No connection and seems that no connection will be available any time soon. Just pay for NO SERVICE!!!

Where do I even start. Service down from about 21.01.26 Countless calls and WhatsApp and still no connection. Route faulty no problem we will send replacement router, router received the following Monday, Tuesday setup just to be told after numerus hours on the phone and email photos of tests concluded that the router is faulty and we will send another router and to follow up the Friday of the same week to be told that I have received the router (which I did not, still awaiting) now that I am requesting for a cancellation I get told that I will still pay till end of March 2026. Till right now I can't get hold of anyone to assist and still no connection. Very frustrated.