NO CONNECTED SINCE 28th June 2021

Order Number: Vr***

You guys are full of NONSENSE and this is totally unacceptable.

I have made a payment on the 28th June 2021 but till today, there’s no fibre installed in my house.

They came for the first time, they couldn’t install it. Why? There was no dome joint/distribution box!!! Second time, same story!!! Third time, same story - no dome joint!!!

I had to make follow-ups by myself with Vuma as to get an understanding when are they going to install those domes???

I can simply say, some of you are getting payed for nothing!!! Or maybe your pockets are full in such a way that my money is worth nothing to you. You are surely *********** and don’t know how to get things done!!! I’m not sure if I have to point this to your senior managers or all employees - you need training based on customer satisfactory and integrity. You guys have to pull up your socks.

People who would do better jobs are losing their jobs but some of you are playing here. Especially to you managers, I know some of the call center employees who are even payed less, this might be out of their hand and whenever they escalate to the “so called managers” they take things lightly!!!

To you all managers, do your work as expected. I’m tired of yelling to the call center agents… actually you are the ones who were supposed to take this calls just for a day and perhaps you were going to take escalations and queries seriously. You need to pull up your socks or go home and babysit your family and let people who are jobless and having hunger to work take your positions!!

If you are unable or cannot assist me, please feel free to contact me and arrange for my refund!!!

The domes are now installed and I have been following up since Monday with you but you are not helping me with anything… what I hear all the time is “sorry about that, we really understand your frustration, we will escalate with Vuma…” People, for how long?

I’m really sick and tired of this. I’m a person who has patience but I can’t wait anymore for almost a month now waiting without winning!

Please be advised, if you are unable to assist by tomorrow. Please do refund me and I will try subscribe with another ISP, will not bother you anymore!

I gave you a benefit of a doubt even though I saw bad reviews about your service but now I regret due to my ignorance!!!

Please advise ASAP the way forward rather than telling me stories I don’t want to hear!! All I need is fibre!!

STOP WAISTING MY TIME!!!