JH
Joe H
1 reviews | Active since Aug 2011
28 Nov 2017, 15:08
No comuniction on ordered service. been waiting a month now
I ordered fibre from afrihost, i have logged 2 tickets about this order, with no reply from afrihost over the last 2 weeks,
I am trying to get through to the fiber department on the phone but they are obvioisly greatly understaffed and incapable of coping.
line keeps dropping on me when i try and phone in, so its basically impossible to get fiber from them now.
Very bad, i use to have many accounts with them before, its sad to see that things have taken a turn for the worst at this company.
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Replies (3)JH
Joe H's updateReviewer Update
28 Nov 2017, 15:19please get back to me as soon as you can, your calls jus keep dropping in the call center. I dont understand how you guys are actually functioning there. then i see other reviews on here, that are exactly the same as mine and some people have had no service for months.
This is really scaring me, i use my line for work and I dont know how i can depend on you guys.
JH
Joe H's update28 Nov 2017, 15:19
Reviewer Update
please get back to me as soon as you can, your calls jus keep dropping in the call center. I dont understand how you guys are actually functioning there. then i see other reviews on here, that are exactly the same as mine and some people have had no service for months.
This is really scaring me, i use my line for work and I dont know how i can depend on you guys.
JH
Joe H's updateReviewer Update
28 Nov 2017, 15:22also strange that the accounts and billing department where you make your money is the only department i can get through to untill they transfer me and drop the line.
JH
Joe H's update28 Nov 2017, 15:22
Reviewer Update
also strange that the accounts and billing department where you make your money is the only department i can get through to untill they transfer me and drop the line.
JH
Joe H's updateReviewer Update
28 Nov 2017, 15:28Spoke to valencia now in billing, there is a issue with the pbax and also the lines drop aftr a sertain amount of time, also calles just from say 5 in the queue to 20 in the queue. We are not going to get anything done like this.
valencia did say that she is going to go to fiber department and give them a urgent message to call me back. I will see how this goes...
JH
Joe H's update28 Nov 2017, 15:28
Reviewer Update
Spoke to valencia now in billing, there is a issue with the pbax and also the lines drop aftr a sertain amount of time, also calles just from say 5 in the queue to 20 in the queue. We are not going to get anything done like this.
valencia did say that she is going to go to fiber department and give them a urgent message to call me back. I will see how this goes...