1 reviews | Active since May 2015
No compitent response or solutions to bad ADSL
Since my line activation confirmation has been received on 1 June 2015 for a 4MBPS line, I have been having issues with my line speed in the evenings. During the morning and day, the speed is fine....I get 3.4 - 3.8 MBPS<br> But after 18:00 at night, the line speed drops to 0.4 - 0.8 MBPS. I have the complete e-mail trail of this issue. Afrihost blaming Telkom and Afrihost supposedly logs a ticket with Telkom but Telkom never phones me. I know this might be a Telkom issue rather than Afrihost...but I pay Afrihost to manage my ADSL line so it is their responsibility to supply this service and it is just not happening. Its been 2 weeks now and no competent response or solution has been given by Afrihost. I have supp**** the ticket number.....
We are sincerely sorry that you have had such a poor experience.
Your test results seem to be consistent with exchange congestion. This is also supported by the repeated poor performance everyday at 6pm, which is when we generally expect people to arrive home to start using the internet.
Unfortunately, we do not have an escalation process with Telkom for congestion, the best we can do is to try to get confirmation from Telkom that the exchange is congested and if there is an ETA for upgrade (which we have initiated).
Please contact us on *** for further feedback regarding your query.
Regards
The Afrihost Team
We are sincerely sorry that you have had such a poor experience.
Your test results seem to be consistent with exchange congestion. This is also supported by the repeated poor performance everyday at 6pm, which is when we generally expect people to arrive home to start using the internet.
Unfortunately, we do not have an escalation process with Telkom for congestion, the best we can do is to try to get confirmation from Telkom that the exchange is congested and if there is an ETA for upgrade (which we have initiated).
Please contact us on *** for further feedback regarding your query.
Regards
The Afrihost Team