No communication, no internet, just silence

Good day,

I have an issue at the moment where I had my fibre installed on Wednesday last week, they completed the physical installation and connected the OTN box. A day later the PON light was on constantly which is what the installer (britelink) said would happen. he advised that at this point I should give Vumatel a call. Which I did, they knew nothing about our order :) ... so then I gave afrihost a call However, I think there is still some configuration that needs to happen from Vumatel before this step above can take affect..

They advised that I should connect to the router and proceed to any non SSL site, which I did. It redirected me to the Afrihost clientzone page and asked me to login with my logon credentials. it then said fibre package has been activated and should be able to use the fibre in a few minutes. This was done last week Friday... :) please advise what the next steps are or at least the status of this installation as the communication from both Afrihost and Vumatel has been shocking. There is also a call open on Afrihost From: *********** Sent: Sat, 02 Sep 2017 at 12:57 Subject: ClientZone - Support Request : Capped ADSL Ticket: MGJ- ********** 1

Please assist.

Thanks