No communication - confusing process for first time fibre sign up

App**** 24 Nov for first time ISP usage as fibre was already installed at my home. I specified on the application that the fibre box was already installed in my house and I only required the router and the line activated. There were problems with the account verification in order to set up the debit order, I provided the correct payment details but their automated verification process did not work. Eventually had to send copies of the cheque account to them to verify the account which was on 30 November. Then nothing on the delivery of the router. I phoned about 3 times to find out progress and each time I indicated that I already had the fibre box installed into my home and I had paid for that myself - the fibre connection just had to be activated along with receiving the router. Then on 18 December I get a phone call from the fibre provider who installed the fibre in the neighbourhood (not Afrihost) that they need to do something on my line....confusing to me as I'm waiting for information from Afrihost, not the fibre installer. Eventually get that sorted out and now I'm receiving emails that the services will be discontinued if I don't settle the bill ......isn't that the reason the debit order system was set up in the first place?