No Cleint Service

I know this will still not help but feels good to vent. 1. Received Fixed Wireless Modem on 27/02/2018 2. I am paying from the 1st of March... 2. Modem still shows as "Device not allocated yet" on website 3. 4+ Calls to call centre same answer "We will escalate this for you immediately and will be resolved within the hour" all with no results. 4. Call me Back on Website - not working. 5. Live Chat - Always Offline. 6. Log a Call on Website - Not working.

Is this company busy going down because all the signs are there?