No Care for Customers. You just a number.

Absolutely useless company. They don’t care if you pay them for a service which you don’t get.

I moved from Webafrica thinking I would have a better experience but it turns out Afrihost might even be worse.

I pay for a 1GB line but am only getting 90 mbps. They refuse to send out a technician to double check that the line is actually working correctly.

They ask you to do their job, expecting you to be an IT technician then when you ask for help they tell you that it’s out of scope they don’t help.

You open a support to key and almost a week later it’s still open. They tell you to have certain settings on your computer, make you go out and buy an adapter to do their job to check your line speed. It’s just pathetic. I don’t think I have ever been so frustrated with a company. What is it with the ISPs?

They take forever to get back to you then have the cheek to tell you to reply quickly because they only have a certain timeframe for support tickets.

The refusal to send someone to your property to check if everything is ok is pathetic.

If you want to feel like you just a number, then go with Afrihost. They don’t care about customer experience.