No Assistance

I have been waiting for my fibre to be installed for 2 weeks. Originally, I was told to wait 7 days. Then another 48 hours. Then 24 hours. Everyday all I receive are apologies and promises that is has been escalated. While I'm typing this, I am on hold to speak to manger in the fibre department. I've been holding for 9 minutes and now I've been told that the manager is on another escalation call. I'm now put on hold again, waiting for another senior person.