No assistance - being ignored completely.

I bought two domains (1x [URL Removed] and 1x [URL Removed] in November/December last year. I recently acquired my own dedicated server and need to transfer these two domains to that server. I have cancelled the hosting with you, I have contacted you about unlocking and removing the status codes from the domains to enable the transfer. I have phoned, sent emails (between 7 and 15) about this yet I am being IGNORED (I do however receive the confirmation of the ticket). I have lodged a complaint with ICANN about this. Your service is not acceptable. And ignoring soon-to-be ex customers, is not the way forward. I'm beyond disappointed and beyond frustrated. If you don't want to help me, then please just say so. You can then take the domains and do what you want with it.