No After Sales Service Confirmation

After coming back from holiday my Internet couldn't connect. Afrihost only supported me via WhatsApp and after spending more that 3 hours on WhatsApp the connection still failed. They have all our communication on their WhatsApp system and has sent me an account for next month, although I do not have Internet access. I'm going to cancel my Debit order and make use of a Service Provider which is willing to give "human" support as in a physical person. It took hours and a week and is still unsolved. They even suggested to log on remotely to my computer at home and my response was something like this: "How in the world do you think anyone can logon to a computer which does not have internet access?" The agent couldn't answer me. Their service sucks to say the least!