NO ADSL SERVICE

Hi There I have been without ADSL service since the 10-10-2017. Complained to telkom and they resolved the issue on the 26-10-2017, only for my line to stop working on the 28-10-2017, and has been down since. Last week i then decided to seek assistance from Afrihost with regards to this issue. On Saturday night 04-11-2017 Afrihost emails me stating that the issue has been resolved. What has been resolved may i ask? telkom states that provide credits for the when the line is out of order. Does Afrihost pass on these credits to its clients. I am absolutely disappointed as i have been paying timeously for no service what so ever. I honestly do not wish to continue with ADSL, and its many problems. AFRIHOST AND TELKOM HAVE GAINED, WHILST I HAVE LOST.....