1 reviews | Active since Feb 2016
No ADSL for 2 weeks now, and still waiting
I returned back from holiday Friday 5 January 2018, my wifi was down so i contacted Afrihost, after the 1st call, 44 min and 2nd call +- 30 min we released it must be the line. A call was send to Telkom. I pay a fee to Afrihost to deal with Telkom, but unfortunately it seems that i am the only one that urgently wants to get my line fixed. Every day i must follow up with them and all that Afrihost replies is that the problem is with Telkom technicians . My last couple of calls i had to insist on the Afrihost consultant to call a manager at Telkom and to put pressure on them to fix the line. Numerous times the consultant will tell me not to worry i will get a credit, thats all good and well, but they will not pay me back all the Vodacom bundles i had to buy and time i have to spent to try and fix my problem. No ownership was taken by Afrihost to get the problems solved. As i write this review i am still waiting!! It will be better for me to change to Telkom directly and manage them from my side , it will save my money and i will probable get it done faster.Thanks
