No ADSL

Good morning Gian

I originally moved over to Afrihost because I received such good service to my enquiries, however in the past month I have been rather disappointed with the service I have received.

I am telling you this, not to receive any special attention, but rather to help your teams improve.

I have a bundled package and so my ADSL line is managed by yourselves. I have had no line since the beginning of the month and have received very little useful feedback from your support team. I keep getting the message that the problem has been escalated to the relevant Telkom manager, with no date of expected repair. I think that if my line is being managed by my ISP, they should be keen to have it operational as soon as possible.

I hope you can make use of my situation to improve service for other current, and future, clients. I however bid you farewell.