No accountability

I have been struggling for 4 weeks now to get an issue on my ADSL line resolved. I have logged multiple calls and everytime it is a different excuse. Last night I asked for a TELKOM technician to come out. A new call was logged with a commitment that it would be escalated this morning. I called this morning to find out what the progress was. The agent called me back to tell me that it is now a new call and TELKOM can take up to 4 days? 7 calls later. I asked for a manager to speak to and they are all in a 'meeting'. The payment I make monthly should give me priority over a meeting.