LW
Leon W
1 reviews | Active since Feb 2015
04 Nov 2015, 22:38
New network... More latency
After many calls to the Afrihost help line about latency problems and the same response ' let me do a port recreate for you'. This is pathetic. You moved us to a new network promising a better experience but I am not getting it. My ping over seas is 7000ms. When I log in with my Web Africa 1 gb test account. I get 219ms. So stop telling me my line is broken or my router is broken or there is a fault in my area. Own up to your company's mistake and fix it. Or just tell me to cancel my subscription. Your call Afrihost. Make it happen
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Afrihost.com's replyOfficial
05 Nov 2015, 14:44Hello Leonw109,
Thank you for taking the time to take our call.
Our brand new ADSL network has been performing very well over the past few weeks, and to hear that your experience since then has not lived up to this is worrisome.
Our Critical Care Team will be contacting you shortly to assist you isolating the cause of the latency on your connection and then resolving the issue.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Thank you for taking the time to take our call.
Our brand new ADSL network has been performing very well over the past few weeks, and to hear that your experience since then has not lived up to this is worrisome.
Our Critical Care Team will be contacting you shortly to assist you isolating the cause of the latency on your connection and then resolving the issue.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
Afrihost.com's reply05 Nov 2015, 14:44
Official
Hello Leonw109,
Thank you for taking the time to take our call.
Our brand new ADSL network has been performing very well over the past few weeks, and to hear that your experience since then has not lived up to this is worrisome.
Our Critical Care Team will be contacting you shortly to assist you isolating the cause of the latency on your connection and then resolving the issue.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Thank you for taking the time to take our call.
Our brand new ADSL network has been performing very well over the past few weeks, and to hear that your experience since then has not lived up to this is worrisome.
Our Critical Care Team will be contacting you shortly to assist you isolating the cause of the latency on your connection and then resolving the issue.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,