New Fibre - Promise after promise and still not installed

It is shocking to experience the lack of commitment from Afrihost. Tickets were locked and everytime they respond that they will work on it, or escalate the matter or provide feedback. Same, day after day, with no commitment or resolution. I will be insisting on cancelling the order this week and request refunds on the non delivered services (paid for). This is now going on for weeks - will also be cancelling all other connections and services.....