New fiber installation

I have been a very long time and loyal Afrihost customer with my ADSL being managed by them, data with them as well as my mobile data. I spoke with Telkom regarding fiber availability in my area as the area is now newly covered but it seems they could not get hold of anyone at my complex (only 9 units) as the whole street is covered and ready except my complex.

Now, the Telkom / Openserve guys were there about 2 months ago installing the cabling in the street and they connected our complex already, with a 'buddy box' right against my house already with the fiber connections ready to go. As far as I understand they were just waiting for the backbone to get done before connections will work, which I guess is now done because the street is now listed as covered on the Telkom coverage map.

So, I explained this to Telkom and they said that is 100% they will log the installation call and the guys will come and do the installation within the allotted time frame, 2 weeks or whatever, but I really wanted to keep all my connectivity with Afrihost which also uses Openserve so naturally I contacted them to check how they can assist as its the same provider. This failed entirely as the guy helping me isn't even responding to my logged call updates, and when he does he just tells me they LIKELY still working on the area that is why... So now I have to move my connectivity to Telkom which I absolutely hate, just because he does not want to do some effort and find out what is going on and how he can assist a long standing customer. Really bad service Afrihost!