NEW CUSTOMER NO ASSISTANCE

Good day, after deducting the money you receive an email you try to get the website up and running. nothing is working. Phone calls they transfer to 4 people still not answers on what is needed and sales to technical and then to the other department.Then on email they say you need to upgrade what i did then they inform you that is not correct you need to phone the call center again! MAYBE I SHOULD CANCEL THE DEBIT ORDER AS YOU DEFINITELY NOT HELP FULL WITH THE INFORMATION OR DEVELOPMENT AS REQUESTED AND IT IS FROM ONE PERSON TO ANOTHER WITHOUT ANY ASSISTANCE!