New customer for fibres installation

I am extremely disappointed and quite ****ed off with the service I received from Afrihost regarding my fibre installation.

I signed up and paid for a new fibre installation on 12 May after being promised installation within a week. After waiting with no communication, I had to personally follow up only to be told that there was already existing Frogfoot equipment at the property from previous tenants (mind you, the previous Tenants were not even using Afrihost) This was never communicated to me during the sign-up process.

Instead of assisting properly, the consultant Tebogo M, imp**** that I should have checked the property equipment myself before signing up and even suggested that I go buy a power cable at my own expense to speed up the process — despite the fact that I am a brand-new customer and was told technicians would come for installation.

What frustrated me most was the lack of communication and accountability. Afrihost had no issue debiting money from my account quickly, but there was no proactive update about delays, the existing equipment, or what was required from me.

As a customer, I should not have to troubleshoot fibre hardware or purchase cables for infrastructure that belongs to Frogfoot. The entire experience has been stressful, confusing, and poorly handled.

I am not happy at all.