New client to Fibre , very unhappy

My installation took place last week Friday 27th October 2017 - by VUMATEL I was told that as soon as I have an object number my service provider - Afrihost will activate the data immediately

On Monday my service was still not active after I received a call from Afrihost to say that someone will call me on Monday as soon as they have confirmation from Afrishost.

I never received a call

On Monday I made contact with Afrihost again,and held on the line for 50 min I was told that It will take 24 hours for the service to be activated.

and someone will call me the next day to notify me.

The next day came and passed and still no answer, so I decided to call Afrihost just before 20:00

I held on the line for 20 min and then my call was answered.

The consult was very helpful and assisted me very well, I was very happy with the service as the Fibre was working and I had internet.

I asked the consultant why it has not been working , he said that the activation was pending on their side and a set up had to be done, but he sorted that out.

I was so happy , I finally after a long wait have internet and super fast fibre as I registered for a Premier Uncapped package with afrihost.

The next day which is today the 1st November 2017, I could not wait to get home and see how good the fibre is , to my shock it was very slow and a few times said No connection on my internet.

So I plugged my Laptop in and it said the same thing no Internet Connection.

This is really ridiculous, I feel that I have been a loyal client of Afrihost for a long time and not getting good customer service or up to date and accurate feedback

I can not continue like this , and Am 80% sure that I am going to change my Provider.

I expect a phone call from Afrihost as soon as possible to discuss the way forward .

I am not very happy and at this point in time i do not see the benefits in having Fibre