1 reviews | Active since Jul 2011
Never use Afrihost / Telkom combination!
A total nightmare, that is what that is. Trying to cancel an Afrihost line is almost impossible and getting a new Afrihost ADSL line even worse!<br> <br> Let's start with the cancellation of an Afrihost line:<br> Ok, so I tried to cancel my Afrihost ADSL line due to us moving to a new property. I asked Afrihost to cancel the service. They indicated that they can cancel the service, but cannot cancel the line. The line is to be transfered back to Telkom. Fair enough, so I got the indication that the line was handed back to Telkom. So I call Telkom to cancel the line. They indicate that they cannot cancel the line, because Afrihost has the line. I have to contact Afrihost. So, I contacted Afrihost. They have the audacity to tell me that they cannot do anything, because Telkom has the line. Now HOW CAN IT BE POSSIBLE FOR B BOTH PARTIES TO HAVE THE LINE. I expect from my service provider, being Afrihost to sort this out, but no, they just shake their sholders and say no, they cannot do anything. Up to today, 2 months later, my line is still somewhere in the air and I have to pay the Telkom line rental. Called again today, and nothing has been done with regards to this issue. Poor service!
We are sorry to hear about the line migration issues you have been experiencing. Our Critical Care Team is busy handling the matter and will be in contact with you again very shortly.
Apologies for any inconvenience and please contact us on *** if you require any further information regarding the matter.
Warm regards,
The Afrihost Team
We are sorry to hear about the line migration issues you have been experiencing. Our Critical Care Team is busy handling the matter and will be in contact with you again very shortly.
Apologies for any inconvenience and please contact us on *** if you require any further information regarding the matter.
Warm regards,
The Afrihost Team
