NEVER USE AFRIHOST AND VUMATEL!!!!!!!

Vumatel and Dietlof Z Mare alongside Afrihost and Gian Visser you honestly need to work hand in hand to get more prompt fixes to your issues as this is truly getting pathetic now. I am writing to formally lodge a complaint regarding the persistent issues I have been experiencing with my internet connection. As a work-from-home professional, reliable internet is critical to my job, and the repeated interruptions have severely impacted my ability to work effectively.

Every week, there seems to be a new issue with your service. The most pressing problem is that my Wi-Fi keeps cutting out, leaving me without an internet connection entirely. Despite troubleshooting on my end and contacting support previously, these disruptions continue to occur without a lasting resolution.

This is unacceptable, especially considering the importance of a stable internet connection for work and personal use. I expect better service from a company of Vumatel & Afrihost's reputation.

I kindly request the following actions to resolve this issue:

1. **Immediate Investigation and Resolution**: Identify and fix the root cause of these frequent disconnections.

2. **Proactive Communication**: Notify me in advance of any service disruptions or maintenance activities. 3. **Compensation**: As these interruptions have negatively impacted my work, I believe compensation is warranted for the inconvenience caused.

Please treat this matter with urgency and respond with a clear plan to resolve this ongoing issue. If I do not receive a satisfactory response, I will have no choice but to escalate my complaint further. It's day 2 that I am not getting paid for and it's not right!!!

I look forward to your prompt attention and resolution of this matter.

Yours sincerely,

Tyron Michaels *** Reference: VNU-***1"

Now this is the 4th day as I was told it would be sorted by the 4th day already and I still do not have any wifi, I have lost my job because of a fault that was not my own and this is unacceptable!!!!!!!!!!! I want this resolved for God sake his is damn pathetic man and 2 think I paid for 2 months already after waiting more than 20 working days just for it to be installed!!!!!!!!!

Note that this has been escalated to ICASA, Competition Commission, as well as the Consumer Goods and Services Ombudsman.