Never Trust Afrihost Accounts Department

Please note that Afrihost Accounts Department is never to be trusted.

On 1 April 2021, my residential address changed and i informed Afrihost accounts and support on several occasions via email and telephone to cancel the fibre package: Metro Fibre and Afrihost (25 Mbps/ 25 Mbps) which was not done immediately

I submitted my new address: Vista Complex to Afrihost team several times via email and telephone. Which Vista complex is with Vumatel and SADV service providers only. There is no Metro available at my new address

On 16 April 2021, Vumatel conducted installation for a Fibre box/ ONT device at my new address, as requested by Afrihost support. However, there was a Network Error on the Afrihost router which was only resolved by Afrihost support on 26 April 2021

Thereafter I got credited accordingly a pro-rated amount from 26-30 April 2021 and 1-31 May 2021. According to Tax *** and Credit Note: CN688585. The payment was made on 30 April 2021 and was confirmed/ allocated by Afrihost accounts department.

On the 6th of May 2021, Afrihost suspended my fibre account. Whereby they were claiming a payment for the canceled fibre package: 25Mbps/25Mbps and a duplicate payment for May 2021 which payment was settled and confirmed on 30 April 2021.

On 10 May 2021, Afrihost accounts issued me Credit note: CN692972 for the canceled fibre package: Metro Fibre and Afrihost 25Mbps/ 25Mbps. However this new Credit Note has not been updated on my Clientzone accordingly and is not reflected.

The payments for 26-30 April 2021 and 1-31 May 2021 has not been updated on my Clientzone in accordance to Tax *** and Credit Note:CN688585 And at this point Afrihost accounts is claiming a duplicate payment for May 2021

I have emailed proof of payments for 26-30 April 2021 and 1-31 May 2021 to Afrihost accounts department several times but No One from Afrihost has acknowledged the Tax *** and Credit Note: CN688585.

This indicates that Afrihost accounts department does not take responsibility for the Tax Invoices that they write to clients and they do not update the Clientzone according to payments. Instead they conduct duplicate billing and suspend your fibre account.

Claiming duplicate payments that were already settled and confirmed can lead to de*****ing clients. I would like to announce that I will not be making a duplicate payment for May 2021 as payment was made on 30 April. The next payment should be debited on 1 June 2021 for June 2021.

I find that Afrihost accounts department lacks attention to detail. As they fail to take responsibility for the Tax Invoices: IN***3 and Credit Note: CN688585 that they wrote to me on 22/29 April 2021. This matter is still unresolved

Duplicate billing is a case of ***** and Afrihost Accounts Department is never to be trusted with billing Fibre Accounts