Never contacting Afrihost again!

So where to begin... If I could choose zero stars I would've...

I had the most god awful experience trying to get afrihost to help supply our home with fibre... My first initial request was opened October 2020 to which I called to follow up on the progress of my order and just didn't manage to which I turned to Rain 5G to at least have access to internet which worked fine until the service became unsatisfactory and I have canceled my subscription with Rain to end subscription 1 February and I again placed an order with Afrihost beginning of January where Afrihost incorrectly debited my account by nearly R1500 for an "installation fee" which was a line migration supposed to be free of charge and had experienced the same issue where I called Afrihost everyday for the past 2 weeks to which I only received the response that my matter has been escalated and my amout will show as a credit with Afrihost for my future debits and I needed to call back the next day which this was ongoing until I have wasted enough time calling being in a que for over 30 minutes just to received the same feedback as the day before to call the next day and the next and the next for 2 weeks with no progress...

I have since canceled my order with afrihost and requested a cash refund for my amount showing as a credit and submitted an order with MWeb...

This was a sad and painful experience for me as 2018 we had fibre with Afrihost without a glitch but this time around there is not a thing that could not have gone more wrong than what it has and now I have to wait 7-14 bussiness days in order to receive my refund.