Never again

⭐ 1 Star – Completely heartbroken and disappointed

I honestly never thought I would be writing this review. I recently signed up with Afrihost and was so impressed with the onboarding that I actually left a 5-star review praising them.

Unfortunately, everything changed.

An Afrihost agent advised me to make an immediate EFT for my router delivery, which I did, and I sent proof of payment. I was also advised that I could settle my prorated September amount at the end of September together with October.

Despite this, I started receiving repeated suspension notices. I contacted WhatsApp support multiple times, sent my proof of payment again, and was given Ticket ID: ***. I was told the accounts team would investigate.

Nothing was resolved.

Then today, Friday 18 September, my internet was disconnected at around 6pm. I begged for help, explaining that I work from home and my son needs the internet for his school projects. I was simply told that the accounts team doesn't work weekends and I have to wait until Monday.

I am honestly distraught. Being left without internet for an entire weekend over an account issue that I have repeatedly tried to resolve is incredibly upsetting.

The saddest part is that I genuinely started off believing Afrihost was going to be an amazing ISP. I was happy enough to recommend them publicly. Now, only shortly afterwards, I feel completely let down.

I just hope someone at Afrihost sees this and understands how badly this situation has affected my family.