Network issues and *********** agents and service providers

I have been experiencing network issues since Thursday night (23/04/2026). On Friday, after noticing that the network was still not working, I reported the issue to Afrihost. I was advised that resolution would take between 24–48 hours. However, just before the 48-hour period elapsed, I received a no-reply email from Vumatel stating that the issue had been resolved, which was not the case. I followed up with Afrihost, and the agent informed me that the matter would be escalated, without mentioning any attempted contact from Vumatel, which did not occur. On Sunday, 26/04/2026, I made multiple follow-ups and was again told that the issue had been escalated and that I would receive assistance. A few hours later, I received yet another email from Vumatel claiming the issue had been resolved, even though it was still unresolved. When I followed up again, I was told that someone had tried to call me, which is incorrect as I did not receive any calls. As someone who works remotely and during irregular hours that prevent me from leaving home to work elsewhere, this situation has caused significant inconvenience.