Network down, no support

Afrihost used to be awesome, but nowadays the network is off so many times and support takes days to come back to you. Online chat doesn't work and call centre takes hours before you get helped. Really sad to see that they have become like this, but I am cancelling my contract with them. Tried to move over to 10mb/s capped instead of 4mb/s uncapped, due to the uncapped network being ridiculously slow, but now I'm getting charged for the 10mb/s line, but the ADSL is stuck on 4mb/s, so I can't even use the extra speed. Really tired of struggling now. Goodbye.