Neglecting a continuous issue with Fiber

Ticket: ALO-***9 Ticket: HQX-***4 Ticket: WJL-***4

With reference to the above. I have always been a fan of Afrihost and its Customer Service over the years, but sadly I am not getting any proper assistance with my complaint.

We have a 200mbps fiber line but we are getting between 70mbps - 100mbps which isn't bad, however the last few weeks the internet has been slower than ever. Majority of the time the internet will just disconnect.

Its been frustrating these last few days as we are not able to get any work done online because we need to refresh all our webpages the whole time.

Last night we couldn't even open YouTube (only device connected at that time as well) a few hours later the internet was back again but slow.

I have provided Afrihost with all their requested information such as Speed Test. I've requested that someone please come and look at everything but every time its the same response for a speed test.