MY NIGHTMARE WITH AFRIHOST CALL CENTRE STAFF

I app**** for fibre installation in 22 February and was told if I pay it will be installed that afternoon or next morning. I made payment that day. Then there was a problem with my address. They said I already have fibre. Why would I apply for something I already have. I sent them the location of my home and a copy of my municipal bill explaining I've been living there for over 30 years. As I had to explain the problem to whoever answered everybody assured me they would sort it out. After many frustrations I cancelled. I asked for a refund and they said my cancellation is effective as of 10 March. Now I am again going through the same process of getting my money back. Those people have no work ethic. They actually give call centres a bad name. They tell you what you want to hear and do nothing.