My Fibre stopped working around midday yesterday

My Fibre stopped working around midday yesterday. I contacted support via WhatsApp and after a frustrating exchange, where I was repeatedly asked if I was still there, I finally received ticket #449115. I clearly stated I was on deadline (which I missed) but only got a generic response. I then emailed, hoping for better service, and was told my query would be escalated, nothing happened. Later, I requested a callback, which was prompt, only to learn the WhatsApp agent didn’t log the ticket properly. I’m extremely frustrated to be without internet this weekend (this has happened before, also on a Friday), and even more so that it affected my work. Poor service has a knock-on effect, I genuinely needed urgent help to meet a deadline. Now I’m told Octotel will contact me to schedule a technician visit, but I’ve yet to receive that call.