My complaint is not being addressed nor resolved

On 24 November 2015 I opened a ticket about an issue I am experiencing with Afrihost Mobile.<br> <br> Two weeks has passed since. Numerous emails have been sent both ways and I have been phoned and I have phoned a couple of times. There is no way else to put this, but my time and money has been wasted by Afrihost Customer Service who completely fails to help me. They are aware of the problem but continues to let time pass without doing anything about it. I am sick and tired of being treated with such disrespect. <br> <br> I have been a loyal Afrihost customer since 2010 through thick and thin. I expect a lot more. Your customer care service used to be good but what I have experienced the past two weeks is atrocious.<br> <br> The ticket ref is #IIX-***9. I would like this matter to be fully resolved by no later that Thursday 14:00. You have all the correspondence attached to that ticket. How my issue is still not fixed is blatant disregard for me as a loyal customer. I don't receive any GOOD information, updates or anything, just random general acknowledgements, and this matter is even supposedly \escalated". I have given him plenty of time but I am sorry Valentino"