Multiple visits for Afrihost still no service

A service consultant has been to my house numerous times but cannot seem to get the issue sorted. Everything is connected but still no internet, whatsapp facebook or anything How long will it take for Afrihost to get this sorted, I cannot keep paying for a service that does not work??? Afrihost does not even deserve one star - no service, or *********** staff that cannot sort out the problem. I have not cellphone signal at home thus the reason why I installed fibre. Urgent feedback please. ID Number: ***, cell number ***