Mulitple "escalations", yet no upgrade more than 7 weeks later

<p>I requested a DSL line speed upgrade in the last week of June 2016. After waiting for 2 weeks, I had received no feedback from Afrihost. I contacted theweb support team, where they informed me that there was an open order on my line at Telkom, but that he would take care of it for me by escalating to the internal Telkom team. I have made numerous follow ups (more than 6) and I always get the same feedback, that there is an open order at Telkom and the matter has been escalated, and that I do not need to do anything. </p> <p>Guys, I got my service through Afrihost thinking that it would be easier than dealing with Telkom directly. However, I do not see any progress and wonder if this will ever be resolved.</p> <p>PLEASE can someone look into this for me.</p> <p>References: #HEM- ********** 8; MYP- ********** 1</p>