IS
Israel S

1 reviews | Active since Jul 2012

08 Dec 2019, 06:37

MTN-Migration-Poor Service-Do not reply-Breach of Contract-Cancellation required

Dear Sir, Re: They discontinued the 100gig Cell C contract and offered a MTN replacement. We have another 100gig contract with cell c they told us that they will honor the contract untill expiry in a year's time. Afrihost will not honor their contract with us. The MTN is a FIXED LTE designed to work in one location which is not suitable for me. Afrihost are in Breach of contract and are now **********ly holding me responsible for the balance of the contract they still want to bill me R540 pm but supply me with a 20 gig @ R215.00 and state that I own them the balance of over R320.00. I have not migrated as I explained in a dozen e-mails that I move around to different locations and take the modem with me and that the fixed location situation does not suit me. I sent them a signed cancellation letter which was never rep**** to and ignored I am grossly disappointed in the service I am getting from Afrihost. From their unfriendly online APP to their ******** support staff who have not been briefed on the migration situation, no real counter offers were made to me. I have had 3 phone calls from them, on two occasions they were ******** of the migration issues and cut the call short without trying to solve my problem. How can you deal with a company when they "SLAM" the phone on you.

I am fed up and don't want to deal with them anymore and would like my account credited and the contract cancelled. Thank you.

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