Most shocking experience with Afrihost

I've been getting spammed and harassed by Afrihost Support via their whatsapp chat. At 3:00pm on 02/12/2019, I messaged support to enquire about my MTN LTE, which was a migration from the old Cell C LTE to the new MTN LTE. I was advised and assured by other support agents that my package did include 100GB Day as well as 100GB night... The agent I spoke to yesterday tells me that the Migration packages doesnt include 100GB night, I then sent him the screenshot of what the other agent assured me and asked them to please know their products better to beable to advise clients like me.

At about 3:30pm, after browsing the Afrihost site and reading up more about MTN LTE, is that data rolls over for 30days. This didnt happen, so I messaged in again to enquire about this. I received a messaged saying that "We are currently experiencing high chat volumes...", and since yesterday at 3:30pm, I have been receiving that message every 15 minutes. This is now bordering on spam and harassment, as there is no way that im still in the queue to be responded to. Secondly I also messaged to please not message me again as I will contact via email. Still I keep receiving the message from Afrihost.

I must say having dealt with afrihost for the past 8 years, that i'm very dissapointed and shocked at the behaviour and service i've received now.

As client, we all have a right to message in and find out why things that we are paying for are not doing what it should. But instead the Afrihost agents decide they know best and cant be questioned regarding misinformation they give.

After such an awesome run with afrihost, its unfortunate that Afrihost agents have to resort to such childish and spiteful behaviour.

I think its about time I moved my services to a company that will offer me better service than this.