Most shocking experience ever trying to cancel my ADSL line with Afrihost!

<p>I requested cancellation of my ADSL package with Afrihost on August 4th. I was told by the consultant Ryan that I need to email accounts to officially cancel the services. I did this and recieved an email back from the consultant stating that the line has already been canceled. Yesterday i get a call from Telkom to confirm the cancellation of the landline request and they couldnt cancel the line due to the fact that Afrihost was still managing and keeping my DSL bundle services active. I then called back Afrihost, was bounced around with consultants and put on hold for ages. Finally a supervisor tells me that they cant cancel the line until I pay the monthly hosting fees because Telkom already took the money from them. </p> <p> </p> <p>This is unfair and unacceptable for me to charged another month when I am not using the servcies and their own consultant clearly made the mistake of giving me the wrong information which led to this terrible dilema. I want Afrihost to sort this out immediatley and I should not be charged.</p> <p> </p> <p>I wouldnt recommend them after this terrible experience, there are surely better providers out there!</p>