Most ********** service from an ISP

I have been with Afrihost for a while and a few other ISPs over the past 10 years however in the past week I have experienced the most ********** service from Afrihost. This company is just a mess and I no longer recommend it.

I signed up for fibre with them having moved into new premises and my package was 100/100 yet I was getting no more than 50/25 on a Vodacom line. Over a period of 7 days I probably spoke to 25 Afrihost agents and each time, I would spend no less than 30 - 45 minutes being asked for the same things.. Connect directly to the ONT, run a speed test, send a screen shot, run Ipconfig.. change password.. all crazy stuff.. The issue persisted and there are no mechanisms for escalations at Afrihost. You cant complain anywhere. You have to keep dealing with the same people who cant resolve the issue. All the while you are paying these people.

All you here is try this , try that but no solutions and frankly no care or access to their management who are happy to collect subscription fees but are no where to attend to customer issues. As write this I am on day 7 and still no 100/100 that I am paying for.

I am truly disgusted and will leave as soon as their 6 months waiting period is over.