Most Horrible Experience & Service, EVER!!!

Wish I could give -100 out of 5.

STAY AWAY from Afrihost at all times.

1. #AfriHost delivered the WORST start up to my fibre any company has ever provided in my life. The first few days the fibre was offline due to the router not working. I had to swear and fight to get them to come fix it.

2. Afrihost completely ignored my complaint emails I sent to support, complaints and accounts. NOBODY responded to my emails. No one. Still to this day, NO replies. I only get replies from support on X or in the stupid WhatsApp chat.

3. Afrihost NEVER fixed my unstable fibre during the ENTIRE MONTH OF NOVEMBER. A whole 30 days went by, where NOBODY could come out to fix it. Yes, vumatel was here, but said that the problem lies on #AfriHost's side. It is still not fixed up until this post.

4. Afrihost refuses to help, they only help if I pay. Yes, end of this month I refused to pay for December because I said I was paying for a product that is NOT WORKING. They IMMEDIATELY within seconds of the debit order failing, cut off my fibre.

4.1 Afrihost IS SO FAST to cut off my fibre, but cannot fix it within a WHOLE MONTH of me begging for help. Begging for support. BEGGING FOR ANSWERS. BEGGING FOR A TECHNICIAN TO COME OUT. BEGGING IN ORDER TO JUST DO MY JOB!!!

5. Afrihost has a lovely habit of telling me I must fix the fibre myself. I must plug in a laptop(which I don't even have) in order to check the fibre or reconfigure it. Me, the client, must fix their problems. Their mistakes? It always came back to "Switch on and off please"

6. Afrihost wants you to BEG for help. They do not respond to your emails or concerns, you have to FORCE them to help you. They do not care about you. Someone always answers somewhere, but it never ever gets fixed. Never. November was a waste of my time and money.

7. Afrihost also expects YOU to pay for a new router or a router replacement btw. If THEIR device is faulty, YOU must replace it by paying courier fees. They won't come out to help you or fix it, they just say you must pay MORE MONEY to get it swapped out.

8. Afrihost gave me a faulty connection, that I fixed myself. Let me explain, I bought my own router, and set up MY OWN access point through the fibre point. My access point, worked SO MUCH better than their access point they gave me. How is that possible? Hm.

9. Afrihost has caused my tremendous damage to my work, my brand, and my reputation. That is the worst part. And nobody cares. My work was impacted from the unstable fibre they provided, and I was forced into impossible situations to try and save my work. They have tortured me.

10. I sent a complaint to Afrihost telling them I will complain to #ICASA and that was also ignored. I will be telling everyone and all my clients that have domains with AfriHost, will be moved away to someone else. Everyone!

11. I also had to pay a LOT of money to make my own personal hotspot on my phone that my computer could connect to, because my fibre was not working. Afrihost is also not going to refund me a single cent for all the extra money I had to spend. I didn't ask them to refund it, I just know they won't. Obviously.

12. In a nutshell, that is the Afrihost #purefibrejoy or more like #purehellhole experience. And they refused to help me still, unless I pay again. They don't want to help. THEY WANT MONEY.

THEY WANT YOUR MONEY.

They do not want anything else.

STAY. AWAY.