Money Take. For Services NOT provided.

Around the 27th August my internet service - provided by Afrihost - suddenly just stopped working. I used their WhatsApp service to try to resolve the issue and was told that I was outside of the area they service. ( I had not had issues with my area and my service in the 8 months preceding this) They did not attempt to resolve the issue and I was told that I would simply have to cancel my subscription with them, which I did. On the 1st of September they deducted R927 for the month of September for service they were not supplying. I have tried to speak via phone. I have tried logging a call on their website. I have tried mailing to rectify the issue and have my money refunded and they are now simply ignoring my requests. For the month of September I have had to spend an exhorbitant amount of money on mobile data which is far more expensive AND I am out of pocket for the money Afrihost has essentially ****** from me as they have not provided the service they took the money for. I am very unhappy with the situation and would not recommend them to anyone after this treatment.