Money deducted, no device despatched

I was hoping for a worldclass service from Afrihost who won consecutive ISP of the year accolades; however, the service I have received on signing up with them 4 days ago leaves much to be desired. After 3 days of calling in to their Accounts and Sales call centres and being told by various agents that the emails I am receiving about debit order verification for my device payment should be ignored (as I paid via credit card); today I received an email from Afrihost requesting proof/verification of the credit card payment before they would despatch my device. Now, I know that credit card payments are immediately cleared. So why am I being told different stories from different agents. And why am I calling in daily to check on whether they have despatched my device? And why do I need to prove that they have my money? In fact, MWEB who has also been negatively reviewed for billing issues, has a better fixed wireless value deal than Afrihost offers. Afrihost's Call Centre agents sound professional but theyre not providing customers with the correct information. Be aware.