GH
Gelbert H
1 reviews | Active since Oct 2011
08 Jun 2015, 11:02
Money deducted even after cancellation
Good Day, I cancelled my service with Afrihost on the 25th of April, and you guys stopped my service on the 7th of May, yet you still deducted money from account at the end of May, and after complaining received the reference number XLU-***8.<br> <br> It's been a week and a half since you took my money, can you please tell me when you are going to pay it back into my account again?
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Afrihost.com's replyOfficial
08 Jun 2015, 14:22Hello Gelbert,
We have followed up with the Accounts Team with regards to your query, and the refund has definitely been processed by the Accounts Team. It can take up to 10 working days before the refund reflects on your account. The refund was submitted on the 3rd of June. The entirety of the balance deducted from your account is being refunded.
If you have any further questions or queries, or would like to receive a direct update, you are most welcome to contact us directly through ***.
Kind Regards,
The Afrihost Team.
We have followed up with the Accounts Team with regards to your query, and the refund has definitely been processed by the Accounts Team. It can take up to 10 working days before the refund reflects on your account. The refund was submitted on the 3rd of June. The entirety of the balance deducted from your account is being refunded.
If you have any further questions or queries, or would like to receive a direct update, you are most welcome to contact us directly through ***.
Kind Regards,
The Afrihost Team.
Afrihost.com's reply08 Jun 2015, 14:22
Official
Hello Gelbert,
We have followed up with the Accounts Team with regards to your query, and the refund has definitely been processed by the Accounts Team. It can take up to 10 working days before the refund reflects on your account. The refund was submitted on the 3rd of June. The entirety of the balance deducted from your account is being refunded.
If you have any further questions or queries, or would like to receive a direct update, you are most welcome to contact us directly through ***.
Kind Regards,
The Afrihost Team.
We have followed up with the Accounts Team with regards to your query, and the refund has definitely been processed by the Accounts Team. It can take up to 10 working days before the refund reflects on your account. The refund was submitted on the 3rd of June. The entirety of the balance deducted from your account is being refunded.
If you have any further questions or queries, or would like to receive a direct update, you are most welcome to contact us directly through ***.
Kind Regards,
The Afrihost Team.