HB
Henk B
1 reviews | Active since Mar 2011
20 Sept 2015, 17:46
Mobile data capped but limit not reached
I have a 10gb data bundle with afrihost, this is now the second month in a row where they tell me i have used all of my data, but my device and their website says i have only used 8 or 9 gb, this is ridiculous. Last month they responded telling me they are aware of this problem and their dev team is working on it, a month later and still not sorted? This is pathetic. How difficult is it really to only limit at 10gb and not before?? Im also in IT, this is not rocket science. This is a really good way to drive customers away, job well done.
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Afrihost.com's replyOfficial
22 Sept 2015, 09:38Hello henkbothma,
Sorry to hear about the troubles here, and apologies for the delayed response here.
We have made huge advances on getting these errors minimised, however depending on the accounting packets, you could see the capped error from time to time. This usually happens when there isn't sufficient throughput from the SIM/ device itself to transmit these packets, making the system think you're capped.
Resetting the device or APN will usually fix this.
Regards
The Afrihost team
Sorry to hear about the troubles here, and apologies for the delayed response here.
We have made huge advances on getting these errors minimised, however depending on the accounting packets, you could see the capped error from time to time. This usually happens when there isn't sufficient throughput from the SIM/ device itself to transmit these packets, making the system think you're capped.
Resetting the device or APN will usually fix this.
Regards
The Afrihost team
Best regards,
Afrihost.com's reply22 Sept 2015, 09:38
Official
Hello henkbothma,
Sorry to hear about the troubles here, and apologies for the delayed response here.
We have made huge advances on getting these errors minimised, however depending on the accounting packets, you could see the capped error from time to time. This usually happens when there isn't sufficient throughput from the SIM/ device itself to transmit these packets, making the system think you're capped.
Resetting the device or APN will usually fix this.
Regards
The Afrihost team
Sorry to hear about the troubles here, and apologies for the delayed response here.
We have made huge advances on getting these errors minimised, however depending on the accounting packets, you could see the capped error from time to time. This usually happens when there isn't sufficient throughput from the SIM/ device itself to transmit these packets, making the system think you're capped.
Resetting the device or APN will usually fix this.
Regards
The Afrihost team
Best regards,