Mitchells fibre: Still not connected to the internet after 2 weeks!

Absolutely poor service from Afrihost/vuma reach.

I've had my mitchells fibre installed on the 31st July at 9am. I am to this date not connected to the internet after paying for the service BEFORE installation because they insisted on this even though their signup email stated I will only be charged once I'm connected to the internet. STILL NOT CONNECTED.

After contacting them 5 times via email, 11 times via WhatsApp and requested 2 phone calls and phoning them thrice and reaching out to vumatel. Getting emails saying everything is sorted, but STILL NOT CONNECTED TO THE INTERNET.

I haven't even received my login information. Going on 2 weeks now.

Lies about having to only pay once connected. Lies that they have sorted the problem. Hold times over 10mins at a time. Waiting +45 minutes to get an agent via phone. Waiting 2-6hours for a WhatsApp agent (not to mention the 15mins between each message once you do get an agent) Waiting 1-3 days for email response from support ticket and then once getting response no additional responses when notifying them it's still not working and having to open another case which takes another 1-3 days to get a response.

I'd give you a no star at all for this appalling service if I could.