missing funds

I am highly annoyed and frustrated, I have been on this for days now between Afrihost and Standard bank regarding a missing payment. I made payment for my month to month subscription on 26th April 2025 and as per my bank statement its gone through. on the 30th my line was suspended and i contacted to ask why and was told my payment was not made. i advised that i did and the payment could not be traced. I made a second payment which went through again. i been back and forth with standard bank and afrihost who both says they dont have the payment. Standard bank has done all investigations possible to trace the payment and they advised the payment is with Afrihost who has been claiming they never received it. I want my money back can i get some feedback from Afrihost