MISLEADING AND *******!

I am writing to express my deep frustration regarding the handling of my cancellation request. On the 30th of September, I spoke to your team to cancel my line. It was confirmed that the cancellation would take place at the end of October, and I was told that November would be a free month as part of the option I chose. I clearly informed your team that I would be moving out of the property at the end of October. Despite explaining this, I was told there was nothing more to do and that the November free month would still apply. I accepted that, assuming the matter was resolved.

To my disappointment, I’ve now learned that the cancellation was not processed as promised. This has caused an enormous inconvenience, especially as I was under the impression that everything was taken care of. I had trusted that Afrihost would follow through on the agreement, and now I find myself in a frustrating situation.

I had been considering using Afrihost at my new property, but this experience has completely changed my perspective. Your failure to honor the cancellation as agreed has unfortunately led to the loss of a loyal customer.

I need this line cancelled by the 31.10.2024 and need this in writing asap!