Miscomunication and generic answers on questions regarding services.

I have been in contact with Afrihost regarding my Fibre installation request since i have app**** with them The email on order was that i will be contacted within 2 weeks by SADV and a installation will be booked. Now comes the fun part. I asked on Favebook what the case was (2 weeks after the first email) and i had the answer of:" Hi Francois, I have some news, unfortunately wayleave approval delayed the build. Awaiting DFA build commencement. So at this point we are waiting for them to commence. I know this is taking a while and I do apologize, when it comes to the external side we cannot speed up the process unfortunately. ^Hylton" Funny thing is. ITS A LIE. No call or comms was with Landlord. So i waited some more and asked again what is happening.. Got this reply: "Good morning Francois, I am so sorry you have not had feedback, our fibre team has sent a request through to SADV for feedback and confirmation on an installation date, I will update you as soon as we have a response from them regarding this. ^Hylton" Funny enough.. as I contacted Sadv MYSELF and asked whats going on.. I got this reply from them: " Good day Francois,

Thank you for contacting SADV.

Please be advised that from what our Projects Department have updated that Kenmare phase 1 is estimated to be going live on 31/06/2019 and phase 2 on 31/03/2019.

Kenmare is not yet live. I do not know where Afrihost got the information that the site is live." That LAST centense gave me the last nail in this coffin.

How can you BLATANtLY LIE to your clients? I moved over from another providor with hope that Afrihost is Honest and more on the ball.. CLEARLY NOT!