Migration from Evonet to Afrihost fiber is a BIG mistake.

Hi I have recently migrated from Evonet to Afrihost fiber connection. And to my surprise, the connection is not even near to what I was getting it from Evonet and for the same speed 20/20 Mbps. I have asked them many times that if there is anything that can be done from my or their side to make it any better. But the service never gets better.

I have installed their router and mine old, nothing made any difference. I have called support few times and they said all well on their and the Vumatel side.

I wanted to discontinue their services and they want me to pay R999 for that. Now they want to talk about their 60 days money back scheme. I have never used their router and they can take it back.

On top of all that they have made it worse by charged me twice for the same connection. Now I have two accounts with them one for myself and one for my in-laws. With different payment option for each. As per their migration plan my plan should be free for 3 months. Now they got confused and charged twice for the same plan(10/2 Mbps - R499) it deducted from both payment options I have on my account. I am on it with their support from Thursday( 2 days ). Now today got a sms saying that a call is scheduled for Monday to chat about it.

I have made a BIG mistake moving form Evonet to Afrihost. Being Evonet a small ISP their support and service is on top, very helpful.

Please let me know if someone knows how to get myself out of this mess?